Support


Cyrano Quickstart Video

 

For helpful info about your device, check out the FAQs and info guide below. And enjoy!

Frequently Asked Questions


+ DOES THE CYRANO DEVICE HAVE A BATTERY?
Yes, it runs on a lithium rechargeable battery, similar to what you have in your phone. It can run for 4-hrs of constant play on a single charge.
  • + HOW LONG DOES A CARTRIDGE LAST?                                                          
    This depends on use, but about 100 hours in total. For casual daily use, this is about six weeks of usage.
  • + WHAT IS THE DEVICE'S SIZE?
    It is a cylinder, which is 3-inches tall and 3-inches in diameter.
  • + HOW MUCH DOES IT WEIGH?                                                             
    About 8 ounces.
  • + CAN I CONTROL THE SCENT STRENGTH AND CLARITY ?                           
    Yes, within the oNotes app, you can control intensity by tapping Scent Strength under the Settings menu.  Your sense of smell is triggered by molecules of a given scent in the air.  The more material, the stronger the scent.  Cyrano puts scent molecules into the air when the fan is running.  To put more into the air and make the scent stronger, increase the play time to run the fan longer.  Increase the pause time to let the scent dissipate into the air and make the next scent clearer.  Picture it like throwing colored confetti. You need to allow enough time for the scent to dissipate if you want to smell the next one clearly - sort of like waiting until one color of confetti falls to the ground.  So, if you play “Rosemary” on Cyrano then immediately play “Lemon”, you’ll smell a mix of the two.  To improve clarity, you will want to be sure you set up a longer pause on the Cyrano between scents.
  • + IS THERE A WARRANTY OR RETURN POLICY?                                       
    Our policy is simple! If you don't like it, return it within 30 days for a full refund.
  • + IS THE CYRANO + ONOTES APP COMPATIBLE WITH MY DEVICE?
    The Cyrano+App is currently compatible with the Following Devices:
    iPhone iPad
    iPhone 4s iPad, 3rd generation
    iPhone 5 iPad, 4th generation
    iPhone 5c iPad mini
    iPhone 5s iPad mini 2
    iPhone 6 iPad mini 3
    iPhone 6 Plus iPad Air
    iPad Air 2

    We are working to expand the number of compatible devices, and intend to eventually include Android devices. If your device is not currently supported, check back soon or join our newsletter list, to receive announcements about future app launches! 

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